Agency Terms of Business

 

  1. CONTRACT:

 

These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agents we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

2. BOOKING DETAILS:

When a booking is made over the phone all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

3. PAYMENT:

You will be required to pay a deposit or make full payment for your booking at the time of booking if online. Where you only pay a deposit you must pay the full balance by the balance due date notified to you, this is approximately 14 weeks prior to departure. If full payment is not received by the balance due date, you will be charged a late payment fee of £50 per day for the first 7 days and thus we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. If payment has not been received after the 7 day late period then Hotelsbooked.com will automatically cancel your holiday and all monies will still be owed to ourselves and your details will be passed to our Debt Collections Department.

When booking a Dynamically Packaged Holiday, also referred to as Tailor Made Holiday, because each part of the Hotel is booked separately (ie the Hotel & Flights) it may be necessary to take two separate payments from the customers debit or credit card. This is clearly outlined on all paperwork and flight confirmation sent to you from ourselves once your holiday has been booked. Please note if you cancel your payment for your flights for any reason including in error then this will be your responsibility and not Holidaysbooked.com and we cannot guarantee that Hotelsbooked.com will be able to re book your flights.

Please note ALL Special Offer Holidays must be paid for in full when booked. We do not take a Deposit on a Special Offer Holiday.

4. CANCELLATION and AMENDMENT:

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.

Please note ALL Special Offer Holidays carry a 100% Cancellation Charge. You must ensure before booking a Special Offer Holiday that you can meet all the travel requirements prior to purchase.

All Transfers which are booked through Hotelsbooked.com carry a 100% Cancellation Charge. When booking your Holiday we Offer a 50% reduction on your transfer if you book it with your holiday. If you do not book a Transfer when booking your Holiday and later decide you require the Transfer then there will be an increase of 50% on the original cost of the transfer. Therefore, to get the 50% discount on your Transfer you must ensure you book it when you book your Holiday. Please note transfers are subject to availability and places are limited.

Occasionally due to unforeseen circumstances, we may have to change your accommodation arrangements. In the event of this unfortunate situation you will be offered alternative accommodation of the same rating with similar amenities. However, we cannot guarantee that this will be in the same resort.

5. INSURANCE:

1) Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 2) We can also offer you insurance against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements. This costs only £3 per person and is highly recommended where you would not otherwise be protected eg when you buy a no-frills flight. Please call our Customer Services Team if you require any further details.

6. DELIVERY OF DOCUMENTS:

All documents (eg. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.

7. PASSPORTS, VISAS AND HEALTH:We do not deal with Visa''''''''s

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.

Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

8. FINAL TRAVEL ARRANGEMENTS:

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please check with the airline you are travelling with at least 72 hours before your outbound flight is due to depart. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

9. COMPLAINTS:

Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to ourselves and we will notify them. I f you have a problem whilst on holiday, this must be reported to ourselves immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint on your return. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances if you do not follow this procedure. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services.

10. SERVICE CHARGES:

In certain circumstances we apply a service charge for the services we provide.

SERVICE CHARGE Cancellation or amendment	Principal charge + £75 per person
Special requests after booking has been confirmed	Principal charge + £15-£35 per person (min £15 per booking)
Credit card charge	3% Credit Card, 1% Debit Card
Collection of surcharges/additional taxes	Principal charge +£50 + per person
Pre-booking airline seats after confirmed booking	Principal charge + £15 per person
Tickets despatched by courier	Cost of courier + £10 per person
Tickets despatched by insured delivery	£10 per ticket
International telephone/fax calls	Cost of calls + £15 admin fee
Late Payment	£50 per day up to 7 days - Full Canx cost thereafter

11. Is my booking protected?

Yes. With Total Financial Protection all bookings are protected.

12. How is my Flight Booking protected?

We sell three different types of flights which are all protected. The sum refunded will be the cost of the flight itself up to a maximum claim of £1,500 per passenger. Card payment and agency transaction fees (both of which are relatively small incidental costs) are outside the scope of the scheme and will not be refunded.

Scheduled flights - all scheduled flights available on this web site are protected via an insurance scheme arranged at the time of booking. We will claim a refund from the designated insurance company and pass this on to you. Maximum claim £1,500 per passenger.

Low Cost flights - all low cost flights available on this web site are protected via an insurance scheme arranged at the time of booking or are ATOL Angel protected under TTA. We will claim a refund from the designated insurance company or TTA TRUST or the Civil Aviation Authority ("CAA"). Maximum claim £1,500 per passenger.

For customers who are already abroad at the time of the failure only: where a replacement return flight is provided free of charge then no claim arises, alternatively, where no replacement flight is provided any claim is limited to the lower of the original price paid for the flight and the actual price paid for the replacement flight back to the UK. Maximum claim £1,500 per passenger.

13. How is my Hotel Booking protected?

All hotel bookings are protected. You will be offered the option of transferring monies paid over to another hotel booking or receiving a refund.

14. How is my Package Holiday Booking protected?

Package Holiday - all packages available on this web site are protected via the TTA ATOL Angel scheme.
It is important not to confuse Tailor Made Holidays with packages.
How are other types of booking such as Car Hire, Airport Parking,

15. Transfers etc protected?

All other products sold on this site are also protected. You will be offered the option of transferring monies paid over to an alternative booking (where one is available) or receiving a refund.